FAQs

Can I edit my order after it has been placed?
Yes, you can amend your order until it is dispatched. Just get in touch with us! Let us know your order number and the changes you need, we will take it from there
Can I cancel my order before it's shipped?
 Yes, you can cancel it until it is shipped from our warehouse, which is 12 hours after you place your order (not including weekends & holidays).

Can I return or exchange my order after I have received it?
We will aim to make sure our customers love our products, but if you do need to return or exchange an order, we're happy to help. Kindly, use the return and exchange page for the relevant information and process.
What if my product has a manufacturing defect?
In the unlikely case of a defective product, you can exchange it with a fresh product, at no cost. Kindly get in touch with us and we'll proceed with the exchange.
What online payments do you accept and it is safe?
Yes, payment at iOwn are secure and safe. We process online payments through trusted payment gateway.

As an Online brand, we are committed to providing excellent customer service and experience.
If you encouter any issues, please reach out to us.
Rest assured, we will resolve your issue promptly.